The WOW! Awards:: Recent Nominations for Welsh Water

Megan Harries

I sent an email with a question regarding chlorine content in the water. I didn't expect to get a response from you for at least a couple of days. Megan not only responded within an hour but she also sent an exceptionally detailed reply to my question. It is so unusual to experience this sort of customer service that I think Megan deserves recognition for going the extra mile. Kind regards Keith Limbert

Nominated By: Keith Limbert
Date: 15/05/13 13:07:54

Kevin Greening

Your employee solved our sewerage problem quickly and courteously - wish all property issues could be dealt with so smoothly!

Nominated By: Peter Jarvis
Date: 15/05/13 11:57:12

Barry Jones

Barry was very pleasant, he came to our home and solved the problem easily and quickly. He was very helpful in the advice we asked for

Nominated By: K Griffiths
Date: 14/05/13 22:19:28

Wayne Hutchings

Mr. Hutchings has kept me updated on my application for a Drainage Search throughout. It had taken me a few weeks to upload different plans to your authority on a number of occasions but your authority had difficulty finding the Plot. My search landed on Mr. Hutchings's desk and it took only a few hours to locate the plot and finalise our search.

Nominated By: Allison Lewis
Date: 14/05/13 13:09:08

Darrel Jones

I don't know his name but the young man who came to fit my water meter was fantastic. He was polite, courteous and friendly. He had to carry his tools up three flights of stairs plus had to go up and down the stairs three times to check which stop tap was mine. This never stopped him smiling. He gave me good advice on how to cover the meter to prevent any one from messing with it. Such a change in this day and age.

Nominated By: carol weaver
Date: 09/05/13 16:40:23

Liam Jones & David Glyn Roberts

Two men came to install our water meter, They were exceptionally careful, efficient and pleasant and we were very impressed by the competence they showed. The work was done very quickly with little disruption and everything was left neat and tidy when they finished. They are a credit to their employer Daniel. The whole operation of having a meter fitted was a seamless process; from our first telephone enqury (Very well explained), good printed info, prompt and pleasant Surveyor and as nominated above very impressive fitters. Well done Dwr Cymru. Diolch yn fawr i pawb!.

Nominated By: Mr R Parry
Date: 08/05/13 22:22:22

Gordon Taylor and Neil Hawkins

on the 7/5/2013 at local allotments they came to lift on old manhole cover and build it up to ground level,both did an excellent job,only sorry I could'nt make them a cup of tea as a thank you as it was very warm thanks again boys - site secretary

Nominated By: Jenny Mitchell
Date: 08/05/13 21:06:52

Kerry Byrne

Kerry from customer services was extremely helpfull and cleared up all queries and problems with my account. I called the customer service line at approx 1pm on 7th May and was called back the same day and every problem was resolved. A big thanks to Kerry.

Nominated By: ryan ware
Date: 07/05/13 14:40:23

Karen Bryce

Outstanding customer service

Nominated By: Sean Slater
Date: 06/05/13 17:25:25

Daniel Foreman

This is say thank you to the telephone operatives and the emergency call out team that resolved a flooding problem and prevented a problem from flooding our offices. I wanted to say "well done" to both the telephone operators for their professional and prompt service and to the call out team for their effective resolution.Thank you - Director CIOTEK Limited

Nominated By: Christopher Elwyn James
Date: 03/05/13 13:01:10

Chris Brian. Terry Parry. John Wilcox and Andrew Davies

four of your workforce called today and within a short time solved a problem that has been on going for a few years, in that no one was able to locate my external stop cock. within a short time they had located the pipe and fitted a new stop cock. they took great care not do damage any of my plants and were polite and efficient and I can't praise them enough. Best regards Fred Barter

Nominated By: Fred Barter
Date: 03/05/13 11:12:59

Gwilym Parry, Jay Kobeissi. Andrew Powell. Sarah Cleary. Melanie Williams

This is a general commendation for the 4 officers I spoke to when submitting an objection to a recent bill that had been overcharged following a leak at the meter point. The original incident had been reported 13/3/13 but my complaint was in relation to a subsequent bill dated 3/4/13. On 9/4 (15.00) and 12/4 I spoke to a total of 4 WW staff in relation to this. I only recorded Gwillym and Sarah (12/4) - there was another initial contact gentelamn and a lady, but I have to say that the attitude and manner of all was exemplary. It may be I am influenced by getting the outcome I wanted, but throughout the discussions with staff they were uniformly courteous, professional and most importantly gave me the impression they were listening to what I said rather than merely responding automatically. When I was told I would be called back within 20 mins I was called back in less. That is always reassuring. It was explained at one point another section had dealt with an aspect of the leak/repair - that unit gave me an answer. All in all it was a very impressive chain of communication and response. In an era of automated phone key / menus it was reassuring to speak to people who appeared genuinely motivated to address the issues I had raised. A pity such performance is not more widely available - well done.

Nominated By: Gary Sutton
Date: 02/05/13 21:00:45

Ceri Davies

This lady deserves a gold star award for her professional manner. Courteous,understanding and able to get things done. She assisted us to get a resolve to problems caused with a shared supply due to an extremely intransigent neighbour. This had resulted in our being without a supply from the middle of last December, having to carry buckets of water from other neighbours properties. All this while major building work was being carried out to replace a fireplace. From the first contact with Ceri, right through the worst of the weather conditions that prevailed, she was always available, sympathetic to our plight and offered continued support to reaching a total resolve of the problem. We now have our own stop tap which was expertly fitted by the contractors in the minimum of time and have at last been relieved of al the mental anguish suffered. Many thanks again Ceri.

Nominated By: Michael John
Date: 02/05/13 19:37:40

Alex Marsh

I sent an email to dwr cymru 1/5/13 at approx 7:30pm. I recieved a call from Alex at 9:15 this morming asking me for a few more details. He was very polite and friendly, I'm in work he was at my house. He said he would look into the problem and call me back. Half an hour later he called back to say he had located the problem and fixed it. This is exceptional service from Dwr Cymru and I am so impressed, totally efficient, from start to finish, very rare nowadays! Please pass on my thanks to Alex,much appreciated!!

Nominated By: Nicola Harrhy
Date: 02/05/13 13:09:33

Aaron Kingston

Very polite very efficient- recommended.

Nominated By: Jess Lloyd
Date: 01/05/13 10:28:38

Neil Hawkins/ Gordon Taylor

After having my drains unblocked twice within 2 weeks, a camera survey was performed and an obstruction found and reported.Within 36 hours, the maintainance crew arrived and located the problem to a buried manhole within the boundary hedge of my property. The crew then proceeded to clear the blockage and raise the manhole to ground level. I found the crew to be most pleasant, courteous and efficient,and returned the garden to it's former tidy condition. The professionalism and dilligence shown was exemplary and the crew should be commended.

Nominated By: Councillor Dale Rooke
Date: 30/04/13 13:58:36

Wayne Hutchings

Wayne Hutchings was extremely helpful and very efficent in dealing with my query. It was a pleasure to deal with him on the phone.

Nominated By: Dinas Windows Ltd
Date: 30/04/13 11:54:16

Kristian Farr and Kevin McNulty

the 2 men who came to put my water meter in today, were real stars, very polite and i felt comfortable in there presents

Nominated By: dorothy hall
Date: 29/04/13 23:02:22

Kirby Harding

I used the online chat facility and was helped by Kirby. I was not the easiest customer to deal with yet Kirby put up with me and got everything sorted out that needed sorting. The help I received today from Kirby I feel needs to be praised. So Thank You Kirby For Everything You Did For Me Today.

Nominated By: Rebecca Henry
Date: 29/04/13 16:42:53

Danielle Mayne

Danielle has given excellent customer service...arranging for my water filter to be changed on a 3 monthly basis

Nominated By: Mrs Jenkins
Date: 29/04/13 16:31:20